Join us on February 27th 2013 at 2-3pm for our webinar hosted by Education Week, “The Educator’s Help Desk Solution: Simplifying the Everyday for IT Managers.”
The webinar will feature a Q&A with Lincoln Public Schools and Absolute Software discussing how Lincoln Public Schools implemented Absolute Service.
With a small but efficient team of 20 IT technicians, Lincoln Public Schools needed to implement a scalable IT help desk solution to serve over 20,000 devices, 7,500 staff members and 37,000 students across 70 locations city-wide. After researching vendors Lincoln Public Schools ultimately selected Absolute Service for his IT help desk needs.
Replacing a manual system of emails and phone calls with an automated and easy-to-use help desk solution, Absolute Service was up and running within one week of purchase. Other features discussed include:
- Automated request routing with a documented escalation process for consistent service to all users
- One-click audit trails to validate the effectiveness of the services delivered
Kirk Langer, Director of Technology, Lincoln Public Schools
Todd Nugent, Account Executive, Absolute Software
Moderator: Sean Herdman, Associate Publisher, Education Week
Sign up for the webinar here.