In today’s connected world, employees work on the go and from remote locations. With this increase in mobility, customers have come to expect a prompt response regardless if [...]

Darren Williams, who heads up the vision and strategic direction of Absolute’s Service Management division, recently launched a blog on Computerworld: People, Process and IT.[...]

Darren Williams, who heads up the vision and strategic direction of Absolute’s Service Management division, has recently launched a new blog on Computerworld: People, Process[...]

On May 1, 2013 at 11am PT we will be a part of an hourlong InformationWeek Webcast with Gartner inc, “IT Service Support Management: The Gartner Perspective.” Jarod Gre[...]

We recently added several new case studies to our Resources, including a look at how Yodlee Banks use Absolute Service to support their external customer Change Management through [...]

ITIL is a set of practices that focuses on aligning IT services with the needs of business, which can refocus an organization from relying on a reactive focus to a proactive proces[...]

Tom Kaneshige recently wrote an opinion piece for CIO.com about BYOD programs and what they mean for the IT help desk. Kaneshige argues that trends such as BYOD could foretell the [...]

Forrester Research just released their Market Overview for ITSM solutions, naming Absolute Service by Absolute Software as an upper mid market vendor with “significant succes[...]