In today’s connected world, employees work on the go and from remote locations. With this increase in mobility, customers have come to expect a prompt response regardless if [...]

We recently added several new case studies to our Resources, including a look at how Yodlee Banks use Absolute Service to support their external customer Change Management through [...]

ITIL is a set of practices that focuses on aligning IT services with the needs of business, which can refocus an organization from relying on a reactive focus to a proactive proces[...]

Tom Kaneshige recently wrote an opinion piece for CIO.com about BYOD programs and what they mean for the IT help desk. Kaneshige argues that trends such as BYOD could foretell the [...]

We’ve shared with you our views on where we think mobile will go in 2013 as well as some predictions for IT security in general for 2013. Now that we are in the ITSM space, w[...]

Join us on February 27th 2013 at 2-3pm for our webinar hosted by Education Week, “The Educator’s Help Desk Solution: Simplifying the Everyday for IT Managers.” The webi[...]

There is a lot of finger-pointing and arguing going on between IT and business. IT is accused of “failing” to meet business needs. Business is accused of “failing[...]

Dr. Darren Williams, Vice President and General Manger, Service Management at Absolute Software, will be speaking at PINK 2013 about Absolute’s IT Service Management (ITSM) solutio[...]