Feb 27 Webinar: The Educator’s Help Desk Solution

Feb 27 Webinar: The Educator’s Help Desk Solution

Screen Shot 2013 02 26 at 8 41 33 PMJoin us on February 27th 2013 at 2-3pm for our webinar hosted by Education Week, “The Educator’s Help Desk Solution: Simplifying the Everyday for IT Managers.”

The webinar will feature a Q&A with Lincoln Public Schools and Absolute Software discussing how Lincoln Public Schools implemented Absolute Service.

With a small but efficient team of 20 IT technicians, Lincoln Public Schools needed to implement a scalable IT help desk solution to serve over 20,000 devices, 7,500 staff members and 37,000 students across 70 locations city-wide. After researching vendors Lincoln Public Schools ultimately selected Absolute Service for his IT help desk needs.

Replacing a manual system of emails and phone calls with an automated and easy-to-use help desk solution, Absolute Service was up and running within one week of purchase. Other features discussed include:

  • Automated request routing with a documented escalation process for consistent service to all users
  • One-click audit trails to validate the effectiveness of the services delivered

Presenters:

Kirk Langer, Director of Technology, Lincoln Public Schools
Todd Nugent, Account Executive, Absolute Software
Moderator: Sean Herdman, Associate Publisher, Education Week

Sign up for the webinar here.

Arieanna Schweber
Arieanna Schweber has been a part of the Absolute writing team since 2007. Arieanna was Canada’s first female professional blogger and has been professionally blogging since 2006 and has spoken at leading blogging conferences including BlogHer and Northern Voice. Arieanna has a joint degree in Business and Communications from Simon Fraser University and continues to build communities for Vancouver-based clients.
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