ITSM as a Means for IT Governance

ITSM as a Means for IT Governance

Sreedhar Kajeepeta recently examined a number of ITSM frameworks to help businesses in his Network Computing article, “The IT Governance Cheat Sheet.” As mentioned in the article, an IT failure should launch a predefined remediation process, arguing that we need more control with IT services coming from inside and outside (cloud) assets.

ITSM is only a means to an end, and, to that extent, business objectives and governance must come first…

Keep in mind that ITSM is a mix of optional best practices and enforceable policies. Wherever possible, policy-driven ITSM must be elevated to policy-governed ITSM, so breaches and outages can be averted, rather than merely reported on after the fact.

As a proactive and process-driven program, ITSM can help your company reduce costs through better IT management as well as offering another way to manage the risk of a data breach. Through prevention you can definitely both avoid and minimize the impact of serious issues like data breaches.

The author suggests that not all ITIL processes are “must-haves”, and a given company could probably benefit from 10-15 carefully chosen subsets instead of all 26 ITIL processes. If you are new to ITSM, the article gives you a quick 6-point checklist to start an ITSM program.

Arieanna Schweber
Arieanna Schweber has been a part of the Absolute writing team since 2007. Arieanna was Canada’s first female professional blogger and has been professionally blogging since 2006 and has spoken at leading blogging conferences including BlogHer and Northern Voice. Arieanna has a joint degree in Business and Communications from Simon Fraser University and continues to build communities for Vancouver-based clients.

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